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Technical Support Engineer

Raleigh, NC

Description

The Lenses.io SRE team is expanding, and you could be our next, new valuable member!

Engineers love our product because it makes their life easier. As a Lenses Support Engineer, you will share this very same attribute. You will help prospective and active customers’ engineering teams to set up and use Lenses.

Your daily life will be talking with other engineers, ranging from startups to household names, helping them overcome Linux, Docker, Kubernetes, Helm, Kafka, Kafka Connect, networking, configuration, and other issues. It doesn’t just sound technical; it is and could be your entry ticket to a career in DevOps, Platform, and Site Reliability Engineering. Once an issue is beyond your reach, the developers and senior devops of Lenses will take over to debug or issue a fix

You will spend most of your time in Zendesk but also replicating reported issues. You will also spend time on calls, our Slack community, our open-source repos, and contributing to our documentation. As with most positions, there is also an administrative overhead. You will have to keep tabs on open tickets and make sure we keep our SLAs.

You will be working closely with our SRE/DevOps and SRE/Platform teams, and if there is a slow day, you will be able to contribute to these teams too —but it is not mandatory.

Requirements
Primary Technology Stack to Support

Most support tickets have to do with a subject of the following list. Strong knowledge of a few of these subjects will help your application move to the top of the stack.

  • Lenses configuration
  • Lenses usage
  • Lenses SQL
  • Linux
  • Docker
  • Kubernetes
  • Helm
  • Apache Kafka
  • Apache Kafka Connect
  • Lenses Stream Reactor Connectors
  • Schema Registry
  • Amazon AWS
  • Amazon MSK
  • Azure HDInsight
  • JVM
  • LDAP
  • Kerberos
  • TLS/SSL
  • Networking
What you will bring:

Hopefully, we are going to spend many years working together. It’s important that we are compatible:

  • You love learning systems in-depth, and you have the self-discipline to learn by yourself (we will still be there to teach and guide)
  • Excellent communication and listening skills
  • You have strong problem-solving skills and pay attention to details as they often can point to the root cause of the issue
  • You are not afraid to admit when you do not know something and ask for help
  • You are patient and willing to adjust your pace to the engineer you are currently helping
  • You have some experience in computer science (or similar) and distributed systems
  • You are not afraid to ask questions, give and receive feedback
  • You have experience in some of our primary technology stack
  • You are security, performance, and best-practice conscious
  • You can take on responsibilities and own tasks
  • You like working in a team, and you can push through language and cultural barriers to work with engineers all over the world

Being Part of the Lenses.io team:

  • Lenses.io is part of Celonis, the Decacorn in the enterprise software industry, giving you the opportunity to compete on the world stage.
  • You will be exposed to the front-line of streaming technology applied globally. This will give you unique insights that are immensely valuable and rare.
  • We are ready to rock the market and offer a competitive salary, generous holiday allowance and strong global and local benefits.
  • You will be joining an awesome, constantly evolving and vibrant environment.
  • Play a significant role in the development of the company and attain the opportunity for rapid career progression and personal growth.
  • Work with exceptional, diverse, professional people at the forefront of their fields.

Be you!

Lenses.io is proud to be an equal opportunity workplace. We celebrate difference, support it, and thrive on a diverse team that represents a variety of backgrounds, perspectives, beliefs and experiences. The more inclusive we are, the better we are, and our work will be.

If you have a disability or special need that requires accommodation at any point through the interview process, please do not hesitate to let us know.

We’d love to hear from you!
careers@lenses.io