The Lenses.io SRE team is expanding, and you could be our next, new valuable member!
Engineers love our product because it makes their life easier. As a Lenses Support Engineer, you will share this very same attribute. You will help prospective and active customers’ engineering teams to set up and use Lenses.
Your daily life will be talking with other engineers, ranging from startups to household names, helping them overcome Linux, Docker, Kubernetes, Helm, Kafka, Kafka Connect, networking, configuration, and other issues. It doesn’t just sound technical; it is and could be your entry ticket to a career in DevOps, Platform, and Site Reliability Engineering. Once an issue is beyond your reach, the developers and senior devops of Lenses will take over to debug or issue a fix
You will spend most of your time in Zendesk but also replicating reported issues. You will also spend time on calls, our Slack community, our open-source repos, and contributing to our documentation. As with most positions, there is also an administrative overhead. You will have to keep tabs on open tickets and make sure we keep our SLAs.
You will be working closely with our SRE/DevOps and SRE/Platform teams, and if there is a slow day, you will be able to contribute to these teams too —but it is not mandatory.
Most support tickets have to do with a subject of the following list. Strong knowledge of a few of these subjects will help your application move to the top of the stack.
Hopefully, we are going to spend many years working together. It’s important that we are compatible:
Lenses.io is proud to be an equal opportunity workplace. We celebrate difference, support it, and thrive on a diverse team that represents a variety of backgrounds, perspectives, beliefs and experiences. The more inclusive we are, the better we are, and our work will be.
If you have a disability or special need that requires accommodation at any point through the interview process, please do not hesitate to let us know.
We’d love to hear from you!